Our five service areas cover the full robotics project lifecycle. All recommendations are made independently and impartially, with Hong Kong regulations, privacy laws and site compliance requirements in mind.
We begin by understanding our clients’ operational workflows, site environment, pain points, and expected returns, then design an embodied AI application tailored to their needs.
We have direct partnerships with multiple leading robotics companies, enabling us to impartially evaluate brands and products against client requirements. Clients do not need to contact vendors individually, repeat their requirements, compare complex specifications, or risk choosing the wrong equipment.
Robot procurement involves hardware specifications, software licensing, site conditions, regulatory compliance, and after-sales support. A mistake in any area can prevent a project from achieving its intended results. Here are common pitfalls organizations overlook:
Measurement conditions for payload, runtime, slope capability, and navigation vary by vendor. Published figures are not directly comparable; a stated “8-hour runtime” may be only half that in real-world conditions.
Mapping, annual software licenses, battery replacement, maintenance renewals, and accessories can all incur charges after signing. Total cost of ownership is often far higher than the quoted price.
Each model has different cash-flow, depreciation, and upgrade-cycle trade-offs. With rapid technological change, purchased equipment may be obsolete within two or three years.
Elevator connectivity, access-control integration, Wi-Fi coverage, flooring material, and slope can each prevent equipment from operating properly if requirements are not met. These issues are often discovered only on installation day.
Cameras, audio recording, and people counting involve the Personal Data (Privacy) Ordinance. Data storage locations and cross-border transfers also require prior review; otherwise, the organization may incur legal liability.
Local spare-parts availability, engineer response times, and whether support is remote or requires waiting for the manufacturer to send staff from elsewhere directly affect operational losses during downtime.
Does the vendor provide Traditional Chinese operational training and troubleshooting manuals? How will operational knowledge be retained when frontline staff leave?
A robot is not a one-time purchase: navigation algorithms, security patches, and system compatibility depend on ongoing manufacturer updates. Confirm whether updates are chargeable, how long support lasts, and whether the equipment will become unsupported when updates end.
Flooring, levels, routes, networks, access control, elevators, and operational rhythms all affect a robot’s performance in a given setting.
We provide operational training for clients’ frontline staff, managers, and equipment teams to ensure robots are operated correctly, reliably, and consistently.
We serve as a long-term service contact between clients and robotics brands, coordinating maintenance, software upgrades, troubleshooting, spare parts, and feature expansion. Clients can rely on us for unified coordination instead of communicating with multiple vendors, reducing equipment-management and cross-vendor communication costs.
This timeline is indicative for a typical organisational project. Actual progress depends on site size, equipment type and approval processes. Staff training and ongoing maintenance follow deployment to ensure long-term stable operation.
We learn about your organisation’s scenarios, workflows and objectives, identify suitable robot types and deployment directions, and answer questions about compliance and privacy on the spot.
We inspect site routes, power and network infrastructure, and usage scenarios, then provide an assessment report and tailored deployment plan with equipment recommendations and budget.
Based on the approved plan, we help compare specifications, negotiate quotes and follow up on ordering to ensure selected equipment meets site and regulatory requirements.
Once equipment arrives, we install, calibrate and adapt it to the site, adjusting routes, sensors and access settings to the environment and completing acceptance testing.
We train frontline staff and managers in day-to-day operation, basic troubleshooting and safety practices, enabling the team to operate independently.
We regularly monitor equipment operation, coordinate servicing and repairs with suppliers, and review and optimise the deployment configuration as operational needs evolve.
Tell us about your scenario and objectives, and we’ll recommend the best starting point.
